Yumo

Last updated: 24.11.2025

1. Definitions

In these Terms, the following definitions are used:

“Yumo” — a mobile application and web platform for car owners that allows them to find partners and place orders or bookings for car care services (car wash, tire service, oil change, detailing, etc.).
“Yumo Partner” — a separate application and web panel for businesses and specialists providing car care services and working via the Yumo platform.
“User” or “Client” — an individual registered in the Yumo application to search for and order services.
“Partner” — a legal entity, sole proprietor or individual registered in Yumo Partner and providing services to users in accordance with the applicable legislation.
“Yumo Service” — the set of mobile applications, web interfaces and technical infrastructure that enables interaction between users and partners.
“Yumo Account” — a personal account of a user or partner within Yumo.
“Yumo Commission” — the fee charged by Yumo from the partner for using the platform. The commission is set in a range from approximately 9% down to 3%, depending on the order amount, and is deducted from the partner’s internal balance.
“Yumo Balance” — the partner’s internal balance within Yumo, from which the Yumo Commission is deducted.
“Yumo Bonus” — a bonus balance issued to a client or partner within bonus programs, competitions and promotions with a limited validity period. It may be used to pay orders or commissions in full or partially.

2. Service Operator (About Us)

The platform is operated by:

“Yumo Technology” LLC

Registration number (VÖEN): 1406819971

Legal address: AZ1007, Baku, Nasimi district, Izzat Gambarov street, building 16, apartment 146.

The activity is regulated by the legislation of the Republic of Azerbaijan, including the Civil Code and laws on consumer rights protection.

Contact details:

Call center: +994 10 303 10 15
E-mail: [email protected]

3. Service description and nature of “delivery”

Yumo:

does not provide car care services itself and does not sell physical goods;
provides a digital service that connects the client and the partner and enables the ordering or booking process, as well as provides information on approximate time and cost;
the service is considered as “provided” to the client when:
1. the partner confirms the order or booking in the Yumo application;
2. the client presses the “On the way” button and arrives at the partner’s location;
3. the partner provides the service at its facility — at a car service enterprise such as a car wash, detailing center, car interior chemical cleaning service, restoration center, wheel repair and painting service, protective film application center, car painting enterprise, oil change service, etc.

The “delivery” of the service is deemed to have occurred from the moment the order is confirmed and the client comes to the partner’s facility and receives the actual service. Since no physical goods are shipped, there is no delivery period measured in days.

4. Partner registration and verification

4.1. In order to use the service, both clients and partners must register with their mobile phone number, with confirmation performed via SMS/OTP code.

4.2. Partners must undergo mandatory verification via Veriff (or a similar service). After the required documents and information about the enterprise are submitted and verified, the account is approved by a moderator and activated.

4.3. If a partner has several branches, it is possible to create a separate account for each branch. In this case, the address and data of each account must correspond to the respective physical location.

4.4. It is prohibited to provide false information, to register non-existent enterprises, to impersonate another person or to create accounts for facilities that do not belong to the partner. If such cases are detected, Yumo has the right to block the account immediately and, if necessary, to apply to law enforcement authorities and/or the courts in order to protect its rights and interests, as well as the rights of third parties.

5. Accounts and security

5.1. The client and the partner must keep their login details (OTP code, phone number, etc.) confidential. All operations performed from an account are considered operations of the account owner.

5.2. If there is suspicion of unauthorized access, the user must immediately contact Yumo support.

5.3. Yumo has the right to temporarily restrict or delete an account in the event of violations of these Terms.

5.4. If an enterprise’s previous account was blocked, it is prohibited for the same enterprise to register again on Yumo. The same applies to clients whose accounts were blocked — re-registration is prohibited. Both enterprises and clients must contact [email protected] in order to request access restoration.

5.5. Account data and key operations are protected using modern encryption methods.

6. Payments, commission and refunds

6.1. Payment for services

As a general rule, the service fee is paid directly from the client to the partner (in cash, by card or by any other method provided by the partner). Yumo is not a party to the service contract between client and partner, except when the service cost is paid entirely via Yumo Bonus.

6.2. Payment with Yumo Bonus

If the client pays for the service entirely with Yumo Bonus, the partner provides the service without charging the client additionally. In such case Yumo:

usually transfers the order amount to the partner within 10 (ten) business days; or
credits an equivalent amount to the partner’s balance as Yumo Balance and/or Yumo Bonus; or
transfers the amount to the partner’s bank card, if the partner has a VÖEN (tax registration number).

Yumo Bonus has a limited validity period and may be granted in the following cases:

when the partner tops up its balance (for example, for each 50 AZN, an additional 10 AZN bonus may be given for 1 day);
within campaigns, competitions and promotional programs.

If there is another active bonus currently being used, new bonuses are placed in a queue and will only start to be applied after the previous bonus expires.

6.3. Yumo Commission

For using the platform, the following commission is charged from the partner:

the commission rate depends on the order amount and ranges approximately from 9% down to 3% (the higher the order amount, the lower the percentage);
the commission is deducted from the partner’s Yumo Balance and/or Yumo Bonus balance;
sample commission tables (with different price ranges and corresponding rates) may be provided to the partner separately.

6.4. Balance limits

The partner’s Yumo Balance may temporarily go negative up to –5 AZN. When this limit is reached, the system may restrict the acceptance of new orders and require the partner to top up the balance.

6.5. Refunds

Since the payment for the service is made directly from the client to the partner, issues of refund of the main service amount are to be resolved directly between the client and the partner.

Yumo:

does not retain and does not refund the main service amount (except in cases where payment is made using Yumo Bonus);
may refund the client (only in the form of Yumo Balance and/or Yumo Bonus) within bonus programs or when it is confirmed that the service was indeed provided improperly;
is not responsible for cash settlements conducted directly between the client and the partner.

In case of disputes or conflicts between the service provider (Partner) and the client (Yumo user), both parties are requested to contact the Yumo team. Yumo may investigate such cases and, if necessary, apply measures up to blocking accounts of persons who violated these Terms of Use.

Cancellation and penalty rules are described in detail in the separate section “Return or Cancellation Policy”.

7. Standard (quick) order

7.1. Order placement

The client selects the partner and services and then presses the “Place order” button. The request sent to the partner includes:

selected services and their approximate cost;
estimated travel time to the partner’s location;
an additional buffer time of at least +10 minutes.

7.2. Partner confirmation

The partner receives the request and within a short period (usually about 30 seconds) decides whether to accept or reject the order.

If the order is confirmed:

the Yumo Commission (within the set limits) is automatically deducted from the partner’s Yumo Balance and/or Yumo Bonus;
the client sees the “On the way” button and the estimated arrival time in the app.

7.3. Client departure

The client must press “On the way” and arrive at the partner’s facility within:

the displayed route time plus at least 10 minutes buffer;
if necessary, the partner may extend this buffer time by approximately +10 minutes.

If the client is significantly late or does not show up at all, the order may be cancelled and a penalty may be applied to the client (see Return or Cancellation Policy).

7.4. “Active” status

Once the client arrives at the facility and the partner accepts them on site, the order receives the “active” status. From this moment:

the order cannot be cancelled via the application by either party;
the client can only leave a review or contact Yumo support if there is a complaint about service quality.

7.5. Service quality complaints

If the client submits a complaint regarding the quality of the service, Yumo:

contacts the partner and investigates the order;
may request supporting materials if needed;
if it is confirmed that the service was provided improperly or not provided at all, Yumo may:
- reduce the partner’s rating;
- provide full or partial compensation to the client (only in the form of Yumo Bonus and promotional mechanisms);
- apply additional sanctions to the partner (restrictions, blocking, etc.).

8. Order booking (reservation)

8.1. Creating a booking

The client selects the services, the date and a free time slot in the partner’s schedule (for example, 16:00–16:30) and sends a booking request.

8.2. Partner confirmation of the booking

The partner reviews the request and either:

confirms the booking; or
rejects it if unable to accept the client.

If confirmed:

Yumo Commission (in the 9–3% range, within the set maximum) is deducted from the partner’s Yumo Balance and/or Yumo Bonus;
the booking is added to both the client’s and the partner’s schedules.

If there is more than 2 hours before the booking time, the partner has more time to respond; if less than 2 hours remain, the partner must react faster (the specific logic is shown in the app).

8.3. Client’s obligations

On the day of the booking, the client must:

press “On the way” no later than the beginning of the chosen time slot (for example, by 16:00);
arrive at the facility within the slot plus 10 minutes buffer (for example, by 16:10).

If the client does not press “On the way” in time and/or does not arrive on time, the booking may be considered as expired (“burnt”), and a penalty may be applied to the client (see Return or Cancellation Policy).

8.4. Conversion of booking into an order

When the client arrives at the facility and the partner accepts them, the booking is automatically converted into an “active” order. The further process follows the same rules as for a standard order.

9. Additional services

The client may request additional services to be added to the order:

at the booking stage or while “on the way” — the additional service is added to the existing order, and the approximate price and time are updated;
after the order becomes “active” — additional services are provided by the partner on site, and payment between the client and partner is made directly; the Yumo Commission is recalculated based on the final amount.

If necessary, the Yumo support team may manually adjust the order via CRM.

10. Liability of the parties

10.1. Liability of Yumo

Yumo only provides the platform and connects clients with partners;
Yumo is not liable for the actual quality of services provided by partners, the terms of their performance or the final result of the work;
Yumo is responsible for ensuring the stable operation of its applications and timely informing users about serious technical failures.

10.2. Liability of the client

The client undertakes to:

provide correct data about the vehicle and contact information;
press “On the way” on time and arrive to the partner within the agreed period;
cancel the order or booking in a timely manner if unable to come;
pay penalties for late cancellations or no-shows in accordance with these Terms.

10.3. Liability of the partner

The partner undertakes to:

provide services in full accordance with the information specified in the profile (types of services, materials used, conditions of service provision);
keep prices and working schedule up to date;
respond to orders and bookings in a timely manner (confirm or reject);
not cancel orders without a valid reason and not ignore requests.

Violation of these obligations may lead to a decrease in the partner’s rating, restriction of access to orders or blocking of the account.

11. Penalties, bans and rating

11.1. Penalties and bans for clients

Frequent cancellations and no-shows may result in restrictions or temporary blocking of the client’s account;
for example, in case of 5 cancellations within a short period (e.g., 10 days), the account may be blocked for 7 days;
exact thresholds and blocking periods may be displayed in the mobile application and via additional notifications.

11.2. Penalties and bans for partners

Frequent order and booking cancellations by the partner negatively affect their rating and search position;
if the number of cancellations within a 7-day period exceeds the allowed limit, the system may reduce the partner’s visibility and block their account for a certain period (e.g. 14 days).

11.3. Non-appealability of penalties

Penalties for cancellations and no-shows are introduced to protect partners’ working time and resources. As a rule:

penalties calculated and applied correctly according to the app logic and time intervals are not subject to appeal;
exceptions are possible only when a technical failure or system error is proven; in such a case the client or partner must promptly contact Yumo support.

12. Balance and bonus balance

12.1. Partner balance

If an order or booking is cancelled, the Yumo Commission previously charged from the partner is returned to the partner’s balance, except for cases explicitly provided for in these Terms.

12.2. Client penalty

If a client violates the rules and cancels an order/booking in breach of the conditions and a penalty is charged:

after the penalty is actually paid by the client, the part due to the partner is credited to the partner’s balance as Yumo Balance and/or Yumo Bonus;
unpaid penalties remain in a “pending” status.

12.3. Yumo Bonus

Bonuses:

may be granted as a result of balance top-ups, campaigns and competitions;
are always spent in a queue order (while one bonus is active, the new one is not used);
each bonus has an expiration date specified separately.

13. Notifications and communication

13.1. Notifications

Clients and partners receive notifications about:

new order requests, confirmations and cancellations;
upcoming booking time;
changes in order status (“request”, “on the way”, “active”, “completed”, “cancelled”);
bonus issuance and expiration;
new announcements published in the news bar on the main screen of the application.

13.2. Notification channels

Notifications are sent via:

push notifications in the mobile app;
SMS/calls where applicable;
Telegram bot and other channels listed on the website.

13.3. Communication with support

Clients, partners and Yumo support (via phone, messengers and e-mail) may contact each other in order to resolve disputes and clarify information.

14. Technical failures

In case of serious technical failures affecting the operation of the platform (for example, when orders cannot be placed or confirmed), Yumo undertakes to:

notify users and partners of the problem within 24 hours via push notifications and Telegram bot;
where possible, indicate an approximate time for restoration of the system;
if necessary, make manual adjustments to orders and bookings via support and CRM.

15. Management and statistics for partners

Via the Yumo Partner panel, partners can:

view the schedule of orders and bookings;
analyze statistics on revenue, popular services and load;
add employees and assign permissions.

In addition, partners may edit and keep up to date their:

profile;
profile information;
gallery (photos and images);
working schedule;
list of services;
unique features (“selling points”) of their enterprise.

16. License to use the Service

Yumo grants users and partners a limited, non-exclusive, revocable and non-transferable license to use the mobile applications and web interfaces strictly within their intended functionality.

It is prohibited to:

modify the applications or any of their parts;
attempt to gain access to the source code;
use the Yumo brand, logo or design elements without prior written consent.

17. Intellectual property

All software, design, texts, logos and any other elements related to Yumo and Yumo Partner are the property of “Yumo Technology” LLC and are protected by applicable intellectual property laws.

18. Processing of personal data

Personal data of clients and partners is processed in accordance with the laws of the Republic of Azerbaijan and Yumo’s Privacy Policy.

Transfer of data to third parties is allowed only:

within the Yumo ecosystem (for example, Veriff, payment providers, etc.);
in cases directly required by law.

Detailed information is provided in the separate Privacy Policy document.

19. Return or Cancellation Policy

19.1. Nature of the service

Yumo provides clients with a digital service for organizing orders and bookings at the partner’s facility. The actual car-related service (washing, tires, oil change, etc.) is provided directly by the partner at its location.

19.2. Cancellation of a booking by the client

The client may cancel a booking without penalty within the timeframes specified in the app (for example, several hours before the booking time).
In case of late cancellation or no-show:
- the booking is considered as expired (“burnt”);
- a penalty of up to 10% of the order amount, but not more than 5 AZN, is charged from the client;
- the penalty is split 50% to the partner and 50% to Yumo.

19.3. Cancellation of a quick order by the client

If the client cancels a quick order at a critical moment (for example, shortly before the service time or right after partner confirmation):
- the order is considered cancelled;
- a penalty of up to 10% of the order amount, but not more than 2 AZN, is charged from the client;
- the penalty is split 50% to the partner and 50% to Yumo.
The exact amount of the penalty is displayed in the mobile app interface.

19.4. Cancellation by the partner

Frequent cancellations of orders and bookings by the partner negatively affect their rating and visibility in search;
if the number of cancellations within a short period becomes excessive, the partner’s account may be blocked for a certain period (for example, 14 days).

19.5. Refunds

When the service fee is paid directly to the partner, any refund is carried out based on a direct agreement between the client and the partner;
Yumo may provide compensation only in the form of Yumo Balance and/or Yumo Bonus in cases of confirmed service violations or technical/system errors;
a top-up to the partner’s Yumo Balance may be refunded within 24 hours from the time of the top-up, provided that within this 24-hour period no amount of 0.01 AZN or more has been spent from Yumo Balance.

19.6. Non-appealability of penalties

Penalties for cancellations and no-shows are intended to help partners plan their work and minimize losses. As a rule:

penalties that are correctly calculated and applied in accordance with the app rules are not subject to appeal;
disputed cases are reviewed by Yumo support only if a technical failure or system error is detected.

20. Governing law and dispute resolution

These Terms are governed by the legislation of the Republic of Azerbaijan.

All disputes arising hereunder are subject to resolution by the competent courts of the Republic of Azerbaijan.

21. Amendments to the Terms

Yumo may update these Terms from time to time. In case of material changes, users will be notified via the mobile application and/or website. By continuing to use the Service, the user is deemed to have accepted the updated version of the Terms.

Yumo Terms of Service